Refunds: Failed Faxes and Purchases
Updated July 24, 2026
Failed faxes: automatic refunds
If a fax cannot be delivered — busy line that never frees up, disconnected number, persistent errors — the full charge is refunded to your credit balance automatically. No support ticket needed; you'll see the refund in your transaction history and get an email notification.
The system retries transient failures on its own before declaring a fax failed, so a refund means delivery genuinely wasn't possible.
If your free welcome fax fails, the free-fax credit is returned the same way, so you can try again.
Scheduled faxes
Cancel a scheduled fax any time before it dispatches and the full charge returns to your balance instantly.
Credit purchases
Credit top-up purchases are final, per our refund policy — but since credit never expires and refunds for failures go back to your balance automatically, your money is never lost to a failed transmission.
Fax numbers
The $3.99 monthly number rental covers the month in progress. Cancel anytime to stop future renewals.
Frequently asked questions
›My fax failed — do I need to contact support for a refund?
No. Failed faxes are refunded to your balance automatically, and the refund appears in your transaction history.
›Can I get a card refund for unused credit?
Credit purchases are final per the refund policy, but the balance never expires, so it stays available for future faxes.
›Was I charged for retries?
No — retries are part of one delivery attempt. You're charged once, and refunded in full if delivery ultimately fails.
Ready to send a fax?
No fax machine, no subscription — your first fax is free.